TERMS OF USE
Welcome to Lawnly! These Terms of Use ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Lawnly Holdings, LLC ("Lawnly," "we," "us," or "our") governing your access to and use of the Lawnly mobile application, website, and any related services (collectively, the "Platform"). By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, you may not use the Platform.
1. OVERVIEW OF SERVICES
Lawnly provides a digital marketplace that connects property owners or residents ("Customers") with independent lawn care professionals ("Providers"). Lawnly is not a lawn care provider, employer, or contractor. Lawnly's role is limited to facilitating connections and processing payments between Customers and Providers.
2. ELIGIBILITY
You must be at least 18 years old and legally capable of entering a binding agreement to use the Platform. By using the Platform, you represent that you meet these eligibility requirements.
3. ACCOUNT REGISTRATION
To access most features, you must create an account. You agree to provide accurate and complete information and to update it as needed. You are responsible for safeguarding your login credentials and all activities that occur under your account.
4. SERVICE TRANSACTIONS
When a Customer books a Provider through Lawnly, both parties enter a service agreement directly with one another. Lawnly is not a party to that agreement. Lawnly does not guarantee the quality, safety, or legality of any service or the conduct of any User. Payment is processed through the Platform, and Lawnly may deduct applicable fees prior to remitting funds to the Provider.
5. FEES AND PAYMENTS
Customers agree to pay for all booked services, including applicable taxes and fees. Providers agree that Lawnly may collect payments on their behalf and deduct transaction or platform fees as disclosed in the Provider terms or within their account dashboard. All transactions are final once completed unless otherwise stated.
5.1 How lawn mowing is priced
Lawn mowing is priced per visit. The price of a visit is determined by the measured mowable area of your property and by how often you have the service performed:
- Property size. Mowable area is grouped into size bands, and each band has its own per-visit price. A larger band costs more per visit than a smaller one.
- Visit frequency. Less frequent service costs more per visit, because more growth accumulates between visits. A one-time visit is priced higher than a recurring one.
- Large properties. Properties above the largest published size band are not priced through the Platform. We will provide a custom quote on request, and no service is booked or charged until you accept that quote.
The rates in effect for each size band and frequency are displayed to you before you confirm a booking. Lawnly may change these rates at any time; a change never alters the price of a visit you have already been quoted and booked.
5.2 How your property is measured
Per-visit pricing depends on the mowable area of your property, which is determined from mapping and aerial data, from a property boundary you draw or confirm, or from information you provide. Measurements are estimates. Lawnly may correct a measurement that is found to be inaccurate, including after a Provider visits the property, and a corrected measurement may change the price of future visits. A visit that has already been quoted and booked is not repriced.
5.3 Expedited scheduling ("speed charge")
Requesting service sooner than standard scheduling adds a separate, itemized speed charge to the service price. The charge depends on how quickly service is requested — for example next-day, same-day, or priority scheduling — and is calculated as the greater of a percentage of the service price or a fixed minimum amount for that speed. The applicable speed charge is shown as its own line item, and the resulting total is displayed to you, before you confirm. Same-day and priority requests may be unavailable after a daily cutoff time.
5.4 Recurring service and memberships
For recurring service, the per-visit price is set when the recurring service begins and is based on your property's measured size and the frequency you select. If you change your service frequency, the per-visit price for future visits is recalculated for the new frequency; visits already scheduled keep the price at which they were quoted. Any membership or subscription fee is separate from, and charged in addition to, per-visit service charges.
5.5 The amount you are charged
Before you confirm a booking, the Platform displays the service price, any speed charge, any applicable taxes, and the total. That total is the amount authorized and charged for the booking. Taxes are estimated at the time of booking and may be finalized when the service is completed.
6. CANCELLATION AND REFUND POLICY
Cancellation and refund eligibility may vary by service and timing. Customers must review the applicable policy at the time of booking. Lawnly reserves the right to issue or deny refunds at its sole discretion consistent with its internal policies.
7. USER CONDUCT
Users agree not to:
- Use the Platform for any unlawful purpose or in violation of any applicable law or regulation.
- Interfere with the operation, security, or functionality of the Platform.
- Post or transmit any content that is fraudulent, defamatory, obscene, or otherwise objectionable.
- Misrepresent your identity, qualifications, or affiliation with any person or entity.
- Attempt to gain unauthorized access to other Users' accounts or data.
8. SMS AND ELECTRONIC COMMUNICATIONS CONSENT
By providing your phone number to Lawnly, you consent to receive SMS text messages and electronic communications related to your account, service requests, promotions, or updates. Message and data rates may apply. You can opt out of promotional messages at any time by following the opt-out instructions in the message or by contacting us at support@lawnly.com. Transactional and account-related messages are necessary for Platform use and cannot always be opted out of.
Example of SMS opt-in message:
9. INTELLECTUAL PROPERTY
All content, trademarks, and technology on the Platform are owned or licensed by Lawnly and protected under applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any portion of the Platform without our prior written consent.
10. THIRD-PARTY LINKS AND SERVICES
The Platform may contain links to third-party websites or services. Lawnly is not responsible for the content, policies, or practices of third-party sites. Your interactions with such sites are solely between you and the third party.
11. DISCLAIMER OF WARRANTIES
The Platform and services are provided "as is" and "as available." Lawnly disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that the Platform will be uninterrupted, secure, or error-free.
12. LIMITATION OF LIABILITY
To the fullest extent permitted by law, Lawnly and its affiliates, directors, and employees shall not be liable for any indirect, incidental, consequential, or punitive damages arising out of or related to your use of the Platform or any services facilitated through it. Lawnly's total liability shall not exceed the greater of (a) the total fees paid to Lawnly by you in the twelve months preceding the claim, or (b) one hundred dollars ($100).
13. INDEMNIFICATION
You agree to defend, indemnify, and hold harmless Lawnly, its affiliates, and their officers, employees, and agents from and against any claims, damages, losses, liabilities, or expenses arising out of your use of the Platform, violation of these Terms, or infringement of any rights of a third party.
14. TERMINATION
Lawnly may suspend or terminate your access to the Platform at any time, with or without cause, including for any violation of these Terms. Upon termination, all provisions that by their nature should survive termination shall remain in effect.
15. GOVERNING LAW AND DISPUTE RESOLUTION
These Terms are governed by the laws of the State of Arkansas, without regard to conflict of law principles. Any dispute arising out of or relating to these Terms or the Platform shall be resolved through binding arbitration in Benton County, Arkansas, except where prohibited by law.
16. CHANGES TO THESE TERMS
Lawnly reserves the right to modify or update these Terms at any time. The updated version will be effective upon posting. Continued use of the Platform after changes constitutes acceptance of the revised Terms.
17. CONTACT INFORMATION
If you have questions or concerns about these Terms, please contact us at: