When does money from my invoices reach my bank?

Open the My Payouts tab. Card payments are gathered into batches, and each batch becomes one bank deposit. The cards at the top show where your money is, and the Deposits section lists each deposit and what it was made of. Owners, admins and managers can open My Payouts.

Follow a payment

The cards at the top add up your payouts by stage. Select a card, or any row, for an explanation:

• Pending: "Your payout is currently being held by our review and refund policy. New accounts have longer holding periods." A card payment on an invoice usually starts here.
• Processing: the payout has been checked and is with the payment processor.
• Settling in Bank: "Your funds have been transferred to your bank and should be available in 2-5 days." Payments are paid in batches, so several jobs may arrive as one deposit.
• Refunded: refunds that were taken back from your payouts.
• Collected directly: payments you recorded yourself, such as checks and cash. Lawnly did not process them, so they are not part of your payouts or deposits.

Below the cards, each payment is listed by stage with its type (for example Invoice), customer, date, status and amount.

Read a deposit

In the Deposits section, each row is one batch with its status: Awaiting approval, Approved · deposit on its way, or Deposited with the date. Choose Details to see what customers paid, the card processing taken, any other processor fees in that batch, the amount deposited, and each payment in it.

If you have no deposits yet, the section says the first one appears the day after your first payment settles.

Why two totals may differ

Processing fees are assessed shortly after a batch closes, so a payment's fee can be taken in the next deposit. That is why Details shows both "Card processing (these payments)" and "Card processing (assessed in this batch)". Over two deposits they add up.

Before you can be paid

You need a bank account on file. Without one, the tab shows a notice with a link to set up payouts.